![]() There was a clear lack of direction and management presence throughout the lobby and check-in area.Ī bit disappointed, we decided to check our luggage at the bell desk and proceed to the lobby bar to wait for our rooms to be ready. It honestly felt like this was the first time the hotel had ever experienced an arrival of weekend travelers and left a lot to be desired operationally. On top of that, the checkout time is at 11am, so they have a much larger window to service rooms than most other properties. Mind you, this is a Friday afternoon with the weekend crowd arriving for a concert that was due to start at 7pm. We waited about 30 minutes in the line to finally make it to the desk to be told the exact same thing. We arrived to check-in around 2:30pm on a Friday afternoon and the lobby was already extremely congested with frustrated guests who were being told that check-in time does not start until 4pm. ![]() We drove from Las Vegas for the Cole Swindell concert, which was a Christmas gift, and the resort experience was a disaster from start to finish. Hilton Tulum Riviera Maya All-Inclusive Resort.Wyndham Grand Cancun All Inclusive Resort & Villas.Hotels near Paul Mitchell The School Temecula. ![]()
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